Innocinema Rental Cancelations
Rental Cancelations and/or early rental equipment returns are addressed on the Rental Equipment Lease Agreement quoted below:
Lessee may cancel a pending reservation up to 24 hours prior to order shipment, local delivery by Lessor, or pick up by Lessee. Failure to do so will result in a 1 day rental (prorated off the 3 day rate) for all Equipment charged to Lessee. Lessee may cancel within 24 hours of placing an order with no fees or penalties, as long as order has not shipped, been locally delivered by Lessor, or been picked up by Lessee. Canceling a shipped, locally delivered by Lessor, or picked up by Lessee, order will result in extra fees. Lessee may cancel an order once it has shipped, been locally delivered by Lessor, or picked up by Lessee, but such cancellation will be subject to full refund minus: 1 day rental rate + round trip shipping or local delivery by Lessor + cost damage waiver (if applicable). Lessor reserves the right to cancel any order at any time before delivery occurs at its sole discretion.
21. EARLY SURRENDER
If Lessee surrenders the Equipment with at least 7 days remaining in the Rental Period, Lessor will issue Lessee an “Early Return Credit” for the remaining unused time. Early Return Credit is a discount code that may be applied towards future rentals. No Early Return Credit will be issued for return of Equipment with less than 7 days remaining on the Rental Period. No Early Return Credit will be issued for return of Equipment with an original Rental Period of under 4 days. To receive an “Early Return Credit”, Lessee must request such credit at the time of early surrender via email or phone call to Lessor’s Customer Service Department.